Featured Blogs

What's the Buzz?

By: Jeff Hazel

Join us as we blog about the latest events, trends, and opinions on how to manage customers and employees, and sustain service excellence.
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Featured Commentary Blog

Join the discussion as Convergys leaders assess the topics challenging successful customer and employee relationship management.
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Featured Podcasts

Five Ways to Take Customers from Satisfied to Loyal

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Cutting Retail Service Costs: A Fresh Look at the Outsourcing Option (Part II)

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Featured Speaker Series

Event & Speaker Series

Hear JoAnn Parris, Vice President of Relationship Technology Management discuss how companies can enhance the customer experience through enterprise decision management.

Event & Speaker Series

Healthcare insurance providers must close a growing divide between the service experience they think they are providing and the experience that members say they want. Now what?

Featured Webinars

Why Aren’t You Using Home Agents?
Home Agents deliver higher customer satisfaction scores while lowering the cost of service delivery, so why aren’t you using them?
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Five Steps to Intelligent Growth in Customer Service
An enlightening look at current market trends, how to retain customers, and how to turn customer interactions into transactions.
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