Many areas of HR are subject to local laws and regulations. Your company must comply with these and other regulations governing a wide array of HR processes. Our global network of over 70 in-country experts informs our clients of any regulatory or legislative changes that affect them. This ensures that the services we deliver to you comply with requirements governing:

• Document retention
• Data privacy
• Terms of employment
• Mandates, such as the Sarbanes-Oxley Act (SOX)

Your employees are our most important customers. That's why we built a unique service delivery model and infrastructure that is unparalleled in the HR BPO industry. We support customers in more than 70 countries and 35 languages. Our unmatched global footprint allows us to deliver services wherever our customers operate–in region and in language. Our clients benefit from:

• Extensively trained HR specialists
• Six Sigma certification programs
• Centers of Excellence
• Multi-channel, state-of-the-art self-service tools

Many HR organizations find themselves with decentralized, duplicated and out-dated technology. Our approach to technology ensures that:

• Integration yields improved workforce insight for better decision-making.
• Standardization creates operational efficiencies and enhanced processes.
• Automation and self-service tools provide more options and better control.

 

We tailor the best technology solution to accomplish your goals based on our market-leading expertise with dominant ERP platforms SAP and PeopleSoft/Oracle. Our clients better leverage their platform investment as a result.

We prepare our service center specialists to be "part" of your company. When your employees call, our top priority is to transparently provide superior resolution to every employee. We make significant investments in training including:

• Client-specific instruction and education in your company’s industry, history and culture.
• Six Sigma certification.

Training and Certification is not a "one-time event" conducted at the outset of a program, rather achievement, advancement and recognition is part of every specialist's performance plan.

We believe that our "transform, then transfer" approach to HR BPO delivers superior long-term value to our clients. Our proprietary methodology addresses process issues up front. Some key steps:

• We create a comprehensive roadmap to guide the process.
• Our implementation team works closely with your teams to document global workflow.
• Workflow is analyzed, yielding process-improvement opportunities.
• Process improvements are enabled, and then transferred to us.
• We take on ongoing responsibility for your operating process.

Do you have a complete picture of the state of your HR vendor relationships? Realigning vendor management presents a great opportunity to reduce costs and add efficiency. We help your organization get more value from third-party providers. Our approach:

• Evaluates existing vendor relationships for cost-effectiveness, efficiency and value.
• Makes fact-based recommendations before you transfer ongoing vendor management to us.

 

Leveraging our expertise and experience, we assure your organization gets the highest possible quality and value from all vendor engagements.