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CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Technology is at the forefront of contact center innovation. Now what?
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: With companies wanting to reduce their cost to serve as customer experience tops brand and price for customer loyalty, the Philippines BPO Industry will see continuing growth opportunities ahead. Now what?
Convergys a Leader in Hiring U.S. Military Spouses
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies are looking for long-term stability in the face of current economic challenges and lingering uncertainty over what’s ahead. Now what?
Convergys Launches Loan Modification Solutions that Provide Mortgage Lenders with New Capabilities to Improve the Customer Experience
DIRECTV Extends Partnership with Convergys to Provide Relationship Management Services, Raise the Bar on Customer Experience, and Enhance Business Performance
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: In the new relationship economy, a superior service experience is a top competitive differentiator. Now what?
Convergys Named to Top Ten of 2009 Global Outsourcing 100
NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys
Lintel Group Selects Convergys Integrated Solutions for Mobile Subscribers in Sierra Leone and Gambia
Convergys Receives High Honors as Outstanding Employer and Exporter at 2009 PEZA Awards
Starbucks Renews Relationship Management Contract with Convergys to Enhance Customer Experience and Accelerate Business Performance
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Unsatisfactory service experiences and high customer attrition are signs of a poorly organized and operated contact center. Now what?
Convergys Relationship Management Solution Enables Fortune 100 Company to Drive Superior Customer Experience
Convergys Announces Platform-independent On-Demand Voice Authentication Solution
Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: There is no better time than now for companies to maximize the value of a strategic partnership with an outsource service provider. Now what?
Convergys BSS/OSS Solutions Honored with Three Awards for Innovation and Improvements in Customer Loyalty
Convergys Partners with IP Integration to Deliver Enhanced IVR and Speech Automation Solutions to the UK Market
Convergys Reports First Quarter EPS of $0.23, Confirms 2009 EPS Guidance
Convergys Wins Second International ICT “BPO Employer of the Year” Award
Convergys Releases New Version of Product Control Manager, the Leading Product Lifecycle Management and Product Catalog Solution for Communication Service Providers
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: How companies manage talent shortages over the next ten years could determine their competitive viability and survival. Now what?
Top 10 Financial Services Company Expands Use of Convergys Relationship Management Solutions to Drive Superior Customer Experience
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Consumers are increasingly rating “how they are treated” ahead of brand and price when determining their likelihood to purchase again from a company. Now what?
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: U.S. wireless service providers confront costly customer retention challenges as mobile data usage escalates. Now what?
Convergys Announces Enhanced Infinys ICOMS Convergent BSS/OSS System – Delivering Superior Customer Experience for Cable and DBS Industries
Philippines President Gloria Macapagal-Arroyo Dedicates Three Convergys Contact Centers Simultaneously
renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman
Convergys Launches Field Service Manager for Communications Service Providers; New BSS/OSS Offering to Improve Business Performance
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Customer loyalty and likelihood to purchase again are highly influenced by a company’s customer service experience. Now what?
Convergys Announces Functional Enhancements & New Customer Win for its Real-Time Convergent Charging Solution
Hyundai Motor America Renews Relationship Management Solutions Contract with Convergys to Raise the Bar on Customer Experience
Convergys Named Top HRO Performer by Global Services Magazine; Also Cited in BPO, Contact Center Categories
LemonIT Partners with Convergys to Provide Intervoice Voice Portal Solution to the Korean Market
Convergys Celebrates Ninth Consecutive Year As One of America’s Most Admired Companies
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Rising identity fraud places increasing pressure on businesses to provide greater security protection for their customers when they conduct agent-assisted or self-service transactions via an IVR, the Web, or their mobile devices. Now what?
Convergys Wins National Award from the Quality Council of India
CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Disconnects between what customers expect from the customer experience and what mobile operators provide shed light on where to shift operating expenses. Now what?
Convergys Wins Renewed Contract with Insight Communications as Sole BSS Solution Provider
Convergys Reaches Agreement with JANA Partners To Expand Board of Directors
Industry Analyst Firm Gives Convergys Highest Possible Rating for Overall Performance in Business Support Systems Market
Rodale Selects Convergys’ Relationship Management Solutions to Drive Superior Customer Experience
Convergys Reports Fourth Quarter and Full Year Results; Strong Fourth Quarter Free Cash Flow of $99M
Convergys Extends Long-Standing Relationship with Leading Brazilian Wireless Carrier Vivo
Virgin Media Implements Convergys Relationship Management Solutions to Deliver Superior Customer Experience
Fortune 50 Company Goes-Live with Convergys Human Resources Services Contract
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