Have you heard the latest that the news media is saying about us? At
Convergys, the media continues to recognize our industry excellence.
Giving You Access to Key Newsworthy Information
We've featured our interviews, news stories and articles to help you gain a clearer insight into who we are as a leader in relationship management.
Explore Convergys in the News
"Brand Ambassadors Improve Customer Experience"
By: Bridget Trask, Vice President, Convergys
Retail Industry Leaders Association (RILA), November 2008
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"Beyond Biryanis and Harleems"
Dataquest, India, November 2008
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"Smile, you're on the phone!"
The Human Factor, India, November 2008
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"Convergys harnesses local talent"
The Philippine Star, Philippines, November 2008
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"Economy, gas prices fuel movement of call center work into homes"
The Associated Press, November 2008
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"A tailor-made approach to customer relations"
Financial Times Online, November 2008
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"Customer service is changing the world: Up close and global"
Financial Times Online, November 2008
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"Brasil Telecom Gets Convergys Decisioning Solution"
Billing & OSS World, November 17, 2008
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"Convergys Acquires Intervoice; Merges Solutions"
TMCnet, November 14, 2008
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"How to Ensure Your Call Center Security"
By: Ron Settele, Customer Authentication Specialist, Convergys
Enterprise Applications - eweek.com, November 13, 2008
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"Convergys Intros Intervoice Voice Portal 6.0 and Interaction Composer"
TMCnet, November 11, 2008
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"Business Continuity, Planning for the Unforseen"
CIO Today, November 10, 2008
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"Using Speech for Post Call Notes"
By: Jo Ann Parris, Vice President, Convergys
Speech Technology Magazine, November 1, 2008
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"Customer Management Bright Spot for Convergys in 3Q"
Billing & OSS World, October 28, 2008
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"Dabba Dude Wows BPO!"
Metro Now, India, October 2008
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"Dispelling IT Blues"
Economic Times, India, October 2008
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"Help is at hand"
The Hindu, India, October 2008
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"Look Who's Shining"
Times of India, India, October 2008
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NDTV Profit, India, October 2008
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"Convergys Bacolod to employ 1,000"
Malaya, Philippines, October 2008
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"Demand for agent-assisted services from Philippine contact centers on the rise"
Mftp.interanila Bulletin, Philippines, October 2008
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"Six Sigma - A Quick Hit at Convergys"
Communication Today, India, October 2008
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"Dandiya Razzmatazz"
The Economic Times, India, October 2008
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"Growth in India"
Various Publications, India, October 2008
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"Shopping and Customer Experience: Zero Degrees of Separation"
B/OSS World, October 2008
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"Injecting More Value Into Business Process Outsourcing"
CRM Buyer, October 2008
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"Does Billing Hold the Answers?"
Wireless Business Review, October 2008
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"What's in Store for Multi-Channel Retail?"
Retail Systems, October 2008
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"Convergys Acquires CEON To Tackle Telco PMO"
Telephony Magazine, October 2008
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"The Right Connection"
Electronic Retailers Magazine, October 2008
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"There's No Place Like Home"
CRM Magazine, October 2008
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"Planning for the Unseen"
Customer Inter@ctions Solutions Magazine, September 2008
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"Convergys Expands its Front End Footprint"
Billing World, September 2008
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"Convergys Converges on Communications Service Providers"
CRM Magazine, September 2008
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"Convergys Focuses on Dropped Order Challenge"
Telephony Magazine, September 2008
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"Voice of the Shopper Drives Loyalty"
Retail Industry Leader's Association Report, September 2008
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"Cigna Dental Drills for Loyal Customers"
1to1 Magazine, September 2008
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"Revealing the Invisible Customer"
By Jim Sullivan, Business Intelligence Consultant
Customer Management Insight Magazine
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"Allotment of spectrum for 3G services is set to bring in more opportunities"
Voice & Data Magazine, India, September 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Engaging the Home Based Learner"
Chief Learning Officer Magazine, September 2008
Scott Van Stratten, Senior Director, Home Agent interviewed
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"Charitable Convergys"
Metro Now, India, August 2008
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"We Aren't Free on Independence Day!"
Metro Now, India, August 2008
Tim Huiting, Vice President of Human Resources-Asia
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"A Hockey Game With a Difference"
Bangalore Mirror, India, August 2008
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"Flexibility, Reliability and Scalability"
Communication Today, India, August 2008
Gary Liew, Director and Telecommunications Lead, Asia Pacific
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"Of Slowdown and Platforms"
Dataquest, India, August 2008
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"Managing the Ship"
Dataquest, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"BPO Are Getting Commoditised"
Business Today Magazine, India, August 2008
David F. Dougherty, President and CEO
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"The Next Leap"
Voice & Data Magazine, India, August 2008
Sukant Srivastava, Country Manager and Managing Director of Convergys' Customer Management Operations
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"The Support Report"
Response Magazine, August 2008
Featuring CVG's Vicky Walz, Vice President, Client Services
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"After February 17, the Call Deluge"
CED Magazine, August 2008
MSOs prepare for viewer activity after the digital TV transition
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"Convergent charging helps streamline effective business practices"
Telecom Era, India, July 2008
Vinay Mehta, Senior Vice President, Product Management and Development
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"Convergys: Outthinking, Outdoing"
IndiaTechTV.com, India, July 2008
Madhu Damodaran, Director, Employee Services, APAC
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"Suddenlink: A Cable Company With an Acquiring Taste — and Its Own Integration Strategy"
B/OSS World Magazine, July 2008
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"Convergys: Challenging Times, Smart Moves"
Customer Inter@ction Solutions magazine, July 2008
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"Realistic HR Outsourcing: Go Slowly But Safely,"
Workforce Management Magazine, July 2008
Christine Timmins Barry, Senior Vice President, Americas Operations
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"How to Deliver a Successful Multichannel Customer Experience"
Speech Technology Magazine, July 2008
Jo Ann Parris, Vice President, Relationship Technology Management
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"Outsourcing -- It's About the Customer Experience"
Contact Professional, July 2008
Andrea Ayers, President, Customer Management
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"Relationship Management: A New Way to Align Your Contact Center with Customers"
Customer Management Insight, July 2008
John Georgesen, Senior Director, Decision Sciences
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"Ensuring Customer Loyalty During Network Consolidation"
Pipeline Magazine, July 2008
Michael Palackdharry, Vice President, Information Management
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"BPO firms innovate to slash transport expense"
The Mint, India, June 2008
Gaurav Karlra, Logistics Director and Ipininder Singh, Technology Director
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"Early Warning System"
Human Capital, India, June 2008
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"Not a job, but a career"
Express Computer, India, June 2008
Ashutosh Sinha, Director, Recruitment, Convergys India Services
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"Convergys pursuing 5 large deals in telecom"
The Economic Times, India, May 2008
David F. Dougherty, President and CEO
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"18 years and going strong"
Hindu Business Line, India, May 2008
Andrea Ayers, President, Customer Management
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"Dave Dougherty Interview with CNBC"
CNBC India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans to enter Indian call centre market"
The Mint, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys plans India BPO market foray"
Business Standard, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Convergys to expand Indian operations"
Hindu Business Line, India, May 2008
Dave Dougherty, President and Chief Executive Officer
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"Call Centres Now Sell Themselves as the War for New Talent Intensifies"
The Mint, India, April 2008
Tim Huiting, VP of Human Resources; Ashutosh Sinha, Director of Recruitment, Nikhil Duggal, Manager
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"Convergys upbeat on HR process outsourcing"
Hindu Business Line, India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations
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"How I got here"
Wall Street Journal, United States, April 2008
Andrea Ayers, President, Customer Management
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"Convergys enters multi-year deal with BSNL"
Business Standard, India, April 2008
Jean-Hervé Jenn, President, International, and Paresh Shah, Vice President and General Manager
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"Convergys brings e-learning on mobile"
CIOL (CyberMedia), India, April 2008
Maheedharan Thiagarajan, Director of Global Learning Operations, and Subhasish Karmakar, Manager Design
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"Convergys sets new fun-at-work record"
MetroNow
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"Holding back employees"
Deccan Herald
Tim Huiting, Vice President of Human Resources
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"Solving the Mystery of Poor Customer Experiences"
Speech Technology Magazine, April 1, 2008
Jo Ann Parris, Vice President of Relationship Technology Management, Convergys
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"Moving Beyond 'I'm Sorry, I Didn't Get That'"
Speech Technology Magazine, April 1, 2008
co-authored by Sunil Issar, Convergys
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"How to Select an Outsourcer"
Speech Technology Magazine, April 1, 2008
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"Getting the Devil out of the Details"
Speech Technology Magazine, April 1, 2008
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“Switching to Offense with Convergent, Real-Time Services”
B/OSS, March/April 2008
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"Seven Rules for Redefining Customer Experience"
Contact Professional's CP Wire, March 19, 2008
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"The HRO Mega-Deals: An Exclusive Club"
Workforce Management Magazine, March 17, 2008
John Gibson, President, HR Management
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“Change Management Software Eases PCI Compliance Burden”
Tech Target’s Data Center, March 5, 2008
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"Call for Comfort"
Times of India, March 2008
Sukant Srivastava, Managing Director and Country Manager
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Dave Dougherty Interview with Bloomberg News
Bloomberg News, March 2008
Dave Dougherty, President and CEO
Instructions: Once on the site, you will need to click on the green arrow marked "play." The excerpt can take a few minutes to download.
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Convergys in Gurgaon, India, Featured on NDTV's MetroNation
New Delhi Television (NDTV) MetroNation
Convergys employees
Instructions: Once on the site, right-click on "Convergys Metronation" and select "Save Target As" to save the clip to your desktop or another convenient file before launching it.
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"Slow Growth Has Operators Looking For Lasting Relationships"
Billing & OSS World, March 5, 2008
By: Tim McElligott, B/OSS World
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"Vendors Help Pay the Bills"
WirelessWeek, February 15, 2008
Perry Chaturvedi, Convergys Industry Lead, Wireless
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"A Place to Study"
The Hindu's Metro Plus, February 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Learning Under a New Light"
HRO Today, January/February 2008
Marianne Langlois, Convergys Vice President, Learning Solutions
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"The Bakers Dozen: Learning"
HRO Today, January/February 2008
Convergys listed as top provider of Learning Outsourcing
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"IT Pros Don a New Role"
The Hindu, January 2008
Paresh Shah, Vice President and General Manager of Information Management in India
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"Billing technology: Making it easier for customers to pay up"
Financial Times, January 2008
Alastair Hanlon, Director of Innovation Strategy
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"Ad of the Week"
Times of India, January 2008
Ashutosh Sinha, Director of Recruitment
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"Convergys to be in Markets with High Potential"
Communications Today, January 2008
Sukant Srivastava, Managing Director and Country Manager for Convergys in India
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"CEO Forum: How can CEOs get closer to their Customers?"
New York Stock Exchange Magazine, January 2008
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"Is Your Agent Training Process Evolving with the Role?"
ICM's Customer Management Insight, January 2008
By Convergys' Jason Mitchell
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"Dialing For Dollars"
Speech Technology, January 25, 2008
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